Customer Assistance

Online Support

  • EMAIL: info@shopbossa.com
  • PHONE: (415) 567.4665
    Hours: Mon-Sat. 11am - 6pm PST

    Item Availability

    Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products.

    If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

    Shipping

    Order Value
    UPS Ground
    Next Day, 2nd Day or 3 Day
    $1 - $25
    $6.50
    Call or email info@shopbossa.com for a shipping quote
    $25.01-$50
    $9.50
    Call or email info@shopbossa.com for a shipping quote
    $50.01-$75
    $12.50
    Call or email info@shopbossa.com for a shipping quote
    $75.01-$100
    $14.50
    Call or email info@shopbossa.com for a shipping quote
    $100.01-$125
    $16.50
    Call or email info@shopbossa.com for a shipping quote
    $125.01-$150
    $18.50
    Call or email info@shopbossa.com for a shipping quote
    $150.01-$200
    $22.95
    Call or email info@shopbossa.com for a shipping quote
    $200.01-$250
    $25.95
    Call or email info@shopbossa.com for a shipping quote
    $250.01-300
    $28.95
    Call or email info@shopbossa.com for a shipping quote
    Over $300.01
    10% of Order Value
    Call or email info@shopbossa.com for a shipping quote

    AK, HI, PR, VI and Guam don't qualify for free shipping. And an additional $19.95 will be added to the above shipping costs.

    Shipping and Handling

    Most orders are shipped within 1-3 business days if available and arrive in 7-14 business days. Some items are shipped directly from the producer and may take slightly longer. 

    ADDITIONAL FREIGHT CHARGES ($)
    Some larger items cost more to ship and may have additional freight charge. We will notify you of these additional charges prior to processing your order.

    Sales Tax Charges

    Sales tax is charged only to states where BOSSA has a physical presence. Currently this is only California.

    Return Policy

    1. Items must be returned within 14 DAYS of receipt of original purchase.
    2. All items must be unworn, with original tags attached.
    3. Original shipping charges are not refundable.
    4. Customer must pay for return-shipping charges.
    5. Gift certificates, accessories and sale items are NON-REFUNDABLE.
    6. If you have received free shipping because your original order was over $97, we will deduct a shipping fee from your refund if your total order becomes less than $97 due to the return you made.
    Purchased at:
    Returned To:
    Type of Refund:
    Credit Card
    BOSSA Retail Store
    Store Credit Only
    BOSSA Retail Store
    Unable to Accept
    BOSSA Retail Store
    BOSSA Retail Store
    Store Credit Only

    Return Directions

    1. Click here to print out a "Return Form".
    2. Fill out the "Return Form".
    3. Put the "Return Form" inside the box with return items.
    4. Send package pre-paid and insured to:
      BOSSA
      1739B Union St.
      SAN FRANCISCO, CA 94123

    Return Questions?

    Privacy

    BOSSA is committed to maintaining your Privacy. We want to keep you as anonymous as possible, and only want the minimum information necessary in order to fulfill your order. We will not sell or disclose ANY information about you to anyone.

    We only send out an email if we're having a HUGE SALE or HUGE EVENT. We loathe SPAM. If you don't want to be on our mailing list, let us know info@shopbossa.com.

    Security Policy

    We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us using this website. To guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name, and address so only www.shopbossa.com is able to decode your information.

    To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well.